The Unified Government has opened a new 311 Call Center, thus providing a centralized location to handle all questions, complaints, and requests for city services.

The new office will also provide an efficient means to track service requests. Each request will be given a tracking number and citizens will be able to follow up with the complaint, if the issue is not resolved in a timely fashion.

Call 311 if you have a question or service request regarding:

• Property taxes
• Potholes and other street repairs
• Damaged traffic signs
• Municipal Court
• Code enforcement
• Animal control
• Business and rental licenses
• Building permits

If the 311 customer service representative cannot immediately answer a question, the call will be transferred to someone in the appropriate department who is knowledgeable on the subject of the call.

The Call Center is open Monday-Friday,

8:00 a.m.-5:00 p.m.